Privacy policy
Privacy Policy
Last updated: October 2025
This Privacy Policy describes how Chaos and Pain® (“we,” “our,” or “the Site”) collects, uses, and discloses your personal information when you visit or make a purchase from www.chaosandpain.com.
1. Collecting Personal Information
When you visit our Site, we collect information about your device, your interaction with our store, and details necessary to process your purchases. We may also collect additional information if you contact us for support or sign up for SMS or email marketing.
Device Information
- Information collected: browser type, IP address, time zone, cookie data, pages or products viewed, search terms, and on-site behavior.
- Purpose: to operate and optimize our Site, perform analytics, and improve user experience.
- Source: automatically collected via cookies, log files, tags, pixels, and analytics tools including Google Analytics, Google Ads, Facebook and Instagram Ads, Pinterest, AdRoll, and AdToms.
- Disclosure: shared with Shopify and authorized third-party service providers for legitimate business purposes.
Order Information
- Information collected: name, billing and shipping address, payment details (including credit cards, BitPay, and cryptocurrency), email address, and phone number.
- Purpose: to fulfill orders, process payments, deliver products, provide invoices, detect and prevent fraud, and communicate order updates or related offers.
- Source: provided directly by you.
- Disclosure: shared with Shopify, Authorize.net, Bankcard USA, AdToms, Google Analytics, Google Ads, Facebook Ads, Instagram Ads, Pinterest, and AdRoll.
Customer Support Information
- Information collected: order details, contact information, and correspondence.
- Purpose: to provide customer support and resolve inquiries.
- Disclosure: shared with AdToms & TLP Inc. where applicable.
2. Minors
The Site is not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us immediately to request deletion.
3. SMS Marketing and Mobile Messaging Compliance
When you provide your phone number to opt in to SMS notifications or marketing messages, you consent to receive text messages regarding orders, promotions, abandoned cart reminders, and review requests.
You can withdraw consent at any time by replying STOP to any message or following the opt-out instructions provided in the text.
We use your phone number solely for the purposes of providing SMS communications. This information is not sold, rented, or shared with unaffiliated third parties.
Our website uses cookies and tracking technologies to monitor when a shopping cart has been abandoned. This data is used to determine when to send cart reminder messages via SMS.
If this Privacy Policy references data sharing or selling to third parties, SMS opt-in data and consent are excluded from any such sharing. Text messaging originator opt-in data and consent will not be shared with any third parties.
We may use Klaviyo or other SMS service providers to facilitate these communications. These providers act as data processors and manage all SMS data securely and in accordance with applicable laws.
4. Behavioural Advertising
We use collected data to provide you with targeted advertising and marketing that may interest you. Information such as your browsing behavior, purchase activity, and interaction with ads may be shared with trusted partners including Google Analytics, Google Ads, Facebook Ads, Instagram Ads, AdToms, Pinterest, and AdRoll.
To learn more about targeted advertising, visit the Network Advertising Initiative.
You may opt out of targeted advertising at any time using the links below:
Or by visiting the Digital Advertising Alliance Opt-Out Portal.
5. Location Tracking and Services
If you allow location-based services on your device, we may collect approximate location data to improve your shopping experience, such as displaying nearby offers or shipping estimates. This information is used solely for that purpose and is not shared with unrelated third parties.
6. Using Personal Information
We use your personal information to:
- Provide products and services;
- Process and fulfill orders;
- Communicate with you regarding your account or purchases;
- Offer promotions and updates; and
- Enhance and secure our website.
7. Legal Bases (GDPR)
If you reside in the EEA, we process your personal information under the following lawful bases:
- Your consent;
- Performance of a contract;
- Compliance with legal obligations;
- Protection of vital interests;
- Public interest tasks; and
- Legitimate interests that do not override your fundamental rights.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your information by contacting us.
9. Automated Decision-Making
We do not use fully automated decision-making that has legal or significant effects on individuals. Shopify may employ limited automated tools for fraud prevention, such as temporary deny lists based on suspicious IP addresses or failed transactions.
10. Cookies
Cookies help personalize and improve your experience on our website. They allow us to remember preferences, analyze behavior, and enhance functionality.
Cookies are also used to track items added to your cart, including when a cart is abandoned, in order to send reminders via SMS or email.
Most cookies are persistent and expire within 30 minutes to two years. You can manage or disable cookies through your browser settings. Blocking cookies may affect your user experience or site functionality.
11. Do Not Track
Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not modify our data collection or usage practices when we receive such signals.
12. Changes
We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact
For questions, requests, or complaints related to this Privacy Policy, contact us at:
Email: sales@chaosandpain.com
Mail: Chaos and Pain®
2304 Craft Lane, Birmingham, AL 35242, United States
If you are unsatisfied with our response, you may contact your local data protection authority.
Compliance Summary
This Privacy Policy complies with:
- Klaviyo SMS & Mobile Messaging Standards
- GDPR, CCPA, CAN-SPAM, TCPA, and CTIA Regulations
- Industry requirements for transparent data collection, tracking, and communication consent